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Returns Policy
Returns &
Refunds
All sales are final due to the nature of our products. No refunds permitted.
Damaged Items
If your product arrives damaged, please contact us within 48 hours of delivery. A photo of the damaged product is required for all claims.
Once we receive your claim with photographic evidence, we will review your case and respond within 3-5 business days with a resolution.
How to Submit a Claim
- Email us at NicoleLylesDesigns@gmail.com
- Include your order number in the subject line
- Attach clear photos of the damaged product
- Describe the issue in detail